All items are shipped within 48 hours via UPS or Federal Express, as requested. Our products will be insured for the unlikely event that any damages are incurred during delivery.
Satisfaction is guaranteed when you purchase from our on-line store. We want you to love our Japanese pottery as much as we do. If for any reason you are not satisfied with our product, we will cheerfully issue a refund, provided the item is returned to us in the exact same condition as it was in when you received it, and the item is returned to us within 7 days of your receipt of the item. Shipping costs will be the customer's responsibility.
Please contact us by e-mail or by phone to process your refund. Please be sure to include your order number, name, address, phone number, and reason for return if you are contacting us by e-mail. The full purchase price will be refunded in the same form.
