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| Q: |
Why are some of the pieces slightly different
in size? |
| A: |
All of our products are handmade by professional
potters/artists. Therefore, slight differences in size, shape and color
will naturally result. The slight variations are a part of the beauty of
hand-made wares, and respected by collectors. |
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| Q: |
Are the products insured against damage? |
| A: |
In the unlikely event of damage occurring during
shipment, all of our products are insured for the total price of the purchase.
Please note, however, that the insurance only covers the items during transport,
not after you have received the products. |
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| Q: |
Do Japanese ceramics contain harmful metals
that leach into the beverage? |
| A: |
The pottery is perfectly safe to use for everyday
dining. Although the glazes and decorations on the pieces contain various
metals, they do not leach out of the finish in any way.
Some countries do not allow these products to be sold for actual use, so
we are required to inform you that these products are for display purposes
only.
However, the Japanese use these products on a daily basis to eat on and
drink tea and coffee with, and they have the longest life expectancy in
the world. |
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| Q: |
Are the products microwave safe? |
| A: |
No, they are not. As most wares contain various
metals in small amounts, they should not be used in the microwave. Some
wares, including the wares from Arita which do not have metals and do not
utilize gold or silver glazes, may be used in the microwave. |
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| Q: |
Can you wash them in a dishwasher? |
| A: |
The ceramics can be washed in the dishwasher. However,
it is not recommended. |
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